Shipping Policy | BookMyUmrahTrip
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Shipping & Delivery Policy

Last Updated: 03-02-2025

1. Introduction

This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of services and physical goods (if applicable) provided by BookMyUmrahTrip (operated by ThreeQube Travels Pvt Ltd). By using our services, you agree to adhere to the terms outlined in this policy.

2. Service Delivery

2.1 Digital Service Delivery

  • BookMyUmrahTrip primarily provides digital services such as Umrah & Hajj package bookings, visa assistance, and itinerary planning.
  • Upon successful booking and payment confirmation, users will receive a confirmation email with their booking details, e-tickets, and travel itinerary within 24-48 hours.
  • Visa documents, if applicable, will be processed and shared with the customer as per the visa approval timeline set by the Saudi authorities.
  • Users are responsible for ensuring they provide correct contact details to receive booking confirmations and updates.

2.2 Physical Document Delivery (If Applicable)

  • In cases where physical documents (such as visa-stamped passports or travel kits) need to be delivered, BookMyUmrahTrip will dispatch them via a trusted courier service.
  • Delivery timelines will vary based on location:
    • Within India: Estimated delivery time is 3-7 business days from the dispatch date.
    • International: Estimated delivery time is 7-14 business days, depending on the destination country.
  • Customers will be provided with a tracking number once the package has been dispatched.

3. Shipping Charges

  • Digital services (e.g., e-tickets, visa approvals) do not incur shipping charges.
  • For physical document deliveries, applicable courier charges will be communicated at the time of booking.
  • Customers may opt for express shipping, which will be charged additionally based on the courier provider’s rates.

4. Delivery Delays & Liability

  • BookMyUmrahTrip is not responsible for delays caused by factors beyond our control, including but not limited to:
    • Natural disasters, strikes, or government restrictions.
    • Delays caused by courier services.
    • Incorrect shipping information provided by the user.
  • If a shipment is delayed beyond the estimated delivery period, users can contact our customer support for assistance.

5. Lost or Damaged Shipments

  • If a shipment is lost or arrives damaged, users must notify BookMyUmrahTrip within 48 hours of receiving (or not receiving) the package.
  • Investigations regarding lost shipments will be conducted with the respective courier provider, and a resolution will be provided as per the courier company’s policies.
  • In case of damaged shipments, users must provide photographic evidence, and BookMyUmrahTrip will facilitate reissuance or compensation based on case evaluation.

6. Contact Information

For any shipping or delivery-related inquiries, please contact us at:

ThreeQube Travels Pvt Ltd
Email: support@bookmyumrahtrip.com
Phone: +91-9581469690

By using our services, users acknowledge that they have read, understood, and agreed to this Shipping & Delivery Policy.

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